On-Demand Expert Services

Need Digital Busines Automation Expertise but
Don't Want or Need Full-Time Consultant Resources?

Salient’s On-Demand Expert Services are designed with the flexibility you need to stabilize, enable, and grow your new and ongoing Digital Business Automation initiatives. Choose from a variety of flexible packages which allow you to choose the hours and payment plan you desire. Choose from Advisory or Managed services, or mix and match the two across your DBA ecosystem. It’s all up to you.

Advisory Services

Advisory Services are intended to provide you access to Expert “How-To” support. You have Digital Business Automation resources, but are lacking the experience or depth of knowledge necessary to meet the business needs of your organization. Or, due to the critical nature of the initiative, your organization needs to mitigate the risk posed by an inexperienced or untested staff by providing access to remote “as-needed” expertise.

Managed Services

Managed Services are intended to provide you direct Digital Business Automation (DBA) development and operational support extending, or in place of, the support provided by Advisory Services. You have DBA developers but are lacking sufficient staffing or expertise to meet current business needs and/or demand. You either do not expect, nor are you planning, to be able to meet these needs with existing resources in the short, mid, or long-term.  Salient Process takes leadership or augments any or all the following roles: DBA Solution Architect, DBA Developer, Rule Author, and DBP Administrator.

maximizing revenue by minimizing fraud

Fortune 100 Airline

See how a Fortune 100 airline maximized revenue and minimized loss through fraud by monitoring and responding to events for flight itineraries.

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Disk Space

Databases

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Users

Email Accounts

Bandwidth

Support

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ADVISORY

SERVICES

wRITTEN/VERBAL EXPLANATIONS

OF HOW TO ACCOMPLISH A DESIRED TASK OR activity

2

INFORMAL REMOTE INDIVIDUAL OR GROUP TRAINING SESSIONS

best effort assistance debugging issues 

advocacy and assisTANCE MANAGING SUPPORT ISSUES 

(CAN LEAD ON UP TO SEV 2 PMR)

3

FULL LIFECYCLE DEVELOPMENT IN SUPPORT 

OF YOUR EXISTING DBA SOLUTIONS

ADMINISTRATION OF DBA ENVIRONMENTS

GOVERNANCE ADMIN AND MANAGEMENT

FULL IBM SUPPORT (PMR) ISSUE MANAGEMENT

(CAN TAKE LEAD UP TO 1 PMRS)

 

debugging and complete issue resolution

 
 

USAGE OF SPECIFIC NAMED SALIENT RESOURCES

POSSIBLE HOURS PER MONTH: 10, 20, 40, OR 80

managed

services

written/verbal explanations

of how to accomplish a desired task or activity 

informal remote individual or group training sessions

best effort assistance debugging issues

advocacy and assistance managing support issues

(can lead on up to sev 2 pmr)

full lifecycle development in support

of your existing dba solutions

administration of dba environments

governance admin and management

full ibm support (pmr) issue management

(can take lead up to 1 pmrs)

debugging and complete issue resolution

usage of specific named salient resources

possible hours per month: 10, 20, 40, or 80