2025 IBM North America AI for Business Award
Stop guessing and start growing. Salient Process combines the CLARITY methodology with IBM’s leading automation technology to eliminate waste, slash cycle times, and scale your business.
You cannot improve what you haven't measured. We use our CLARITY methodology to map and simulate processes, creating the business case for AI investment.
Technology that fits the work. We combine IBM Cloud Pak & watsonx to eliminate waste, reduce cycle time, and build scalable automation programs.
Move past "Pilot Purgatory." We embed AI safely into real workflows with built-in controls, auditability, and human oversight to deliver ROI the CFO approves.
The work doesn't stop at go-live. We keep your IBM platforms healthy and your team advancing with expert analyst support and continuous KPI tracking.
75% Faster claims processing 25x Increase in revenue targets Claims Processing Automation Salient Process implemented IBM BAW and watsonx to replace CCG's legacy CRM, automating claims routing and real-time policyholder tracking across all stakeholders. Claims cycle dropped from 120 to 30 days. Daily estimates per user jumped from 15 to 288. National expansion achieved in 1 year vs. a 5-year plan.
21 Week Deployment$100K+ Projected annual savings Licensing Compliance with watsonx Assistant + ODM BBB agents were spending hours manually searching state licensing requirements to process business accreditations. Salient Process deployed IBM watsonx Assistant and ODM so agents could ask licensing questions in plain language and get instant answers. Hundreds of hours saved daily across the organization.
80% Improvement in cycle times 1,000+ Authorizations processed per week Payment Authorization Automation with BAW + ODM The client's manual payment update process took weeks or months per request, with no tracking and high error risk. Salient Process and IBM automated intake, validation, and routing via BAW and ODM, giving agents a single portal instead of multiple disconnected systems. Processing time cut by 5 weeks on average.
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