Financial Services

Quality

Supply Chain

Production Operations

One bottleneck fixed rarely moves the throughput number. We work the full flow.

Manufacturing operations lose throughput, margin, and supplier agility to processes that were never mapped or measured. We baseline the workflow before any technology decision is made, find where operational complexity is generating cost, and automate the right steps with IBM BAW and watsonx.

20%

Unplanned downtime reduction

50%

Supply exception response time

600+

Projects delivered

Trusted by the world’s leading companies

Multi-Tier Supplier Traceability

Every AI decision in a regulated workflow needs a documented reason, a human oversight path, and a retrievable audit log. IBM watsonx.governance provides this as part of the deployment.

Quality Governance Across the Production Line

Fair lending rules apply to AI. Models that drift after deployment create UDAAP and ECOA exposure. Continuous monitoring is now a regulatory expectation. FINRA and the OCC treat it as a supervisory requirement, not advisory guidance.

ESG Reporting Requires Process Data

We define where AI belongs in the process before deployment, embed human-in-loop controls at decision gates, and deliver the governance documentation your risk committee needs to approve the build.

2026 Operational and Regulatory Pressure

Supply chain documentation is now a compliance deliverable.

New and updated regulations in 2026 require manufacturers to know which suppliers are in scope, collect specific compliance evidence from them, and produce it quickly when asked. The Uyghur Forced Labor Prevention Act, the EU Deforestation Regulation, and emerging digital product passport requirements all demand multi-tier supply chain visibility that manual processes cannot support.

At the same time, tariff volatility is forcing faster supplier decisions. Operations teams that rely on manual procurement and exception workflows take days to respond to disruptions that require hours. IBM Process Mining and BAW close that gap by making the workflow visible and the response automated.

Uyghur Forced Labor Prevention Act

EU Deforestation Regulation

ISO 9001 Quality Management

FDA 21 CFR for Life Sciences MFG

ESG Scope 3 Reporting

What We Deliver

Workflows we've automated in manufacturing operations

Delivered engagements. Production environments. Outcomes measured against a baselined process.

Quality Defect Detection and Supplier Correction

AI classifies defect type, traces the batch to its origin, generates a non-conformance report, and initiates a supplier corrective action request with evidence attached. No manual inspection routing. Quality engineers work on root cause analysis. The administrative loop closes automatically.

Zero manual steps between defect detection and supplier notification

IBM BAW

watsonx Orchestrate

watsonx.ai

IBM ODM

Supply Chain Exception Management

AI monitors purchase orders, shipment ETAs, and inventory levels in real time. When a disruption is detected, an orchestrated workflow identifies alternative sourcing options, calculates production impact, and routes a decision package to the supply chain manager. Response time drops from days to hours.

50% faster response to supply disruptions

IBM BAW

watsonx Orchestrate

IBM Process Mining

Predictive Maintenance to Work Order

Sensors on production assets feed a predictive model that detects degradation patterns before failure. When a threshold is crossed, AI creates a prioritized work order in the CMMS, pulls the relevant maintenance procedure, checks parts availability, and notifies the technician. Unplanned downtime drops before it starts.

20% reduction in unplanned downtime

IBM BAW

watsonx Orchestrate

IBM Process Mining

New Product Introduction Documentation

Engineering submits design specs. AI extracts key parameters and generates draft SOPs, work instructions, quality control plans, and regulatory documentation aligned to the product category. Technical writers review and finalize. NPI cycles compress. Documentation consistency improves across product lines.

50% NPI documentation cycle compressed

IBM BAW

watsonx Orchestrate

watsonx.ai

IBM Technology for Manufacturing

The tools we deploy in your environment

13-year IBM Gold Partner. 2025 IBM AI for Business Award Winner. Every tool below has been deployed in production manufacturing environments.

IBM

IBM Business Automation Workflow (BAW)

The orchestration backbone for quality workflows, supplier corrective actions, procurement approvals, and production change management. Handles multi-party, multi-system processes with a full record at every step for ISO and FDA audit readiness.

Used in: Quality management · Supplier workflows · Procurement · NPI

IBM

IBM Process Mining

Reads event logs from your ERP, MES, and procurement systems to show where production and supply workflows are actually losing time. Idle steps, rework loops, and variant analysis by product line are all visible before any automation decision is made.

Used in: Production baseline · Supplier workflow analysis · Quality root causet

IBM

IBM watsonx Orchestrate

Coordinates AI agents across ERP, CMMS, supplier portals, and quality systems. Multi-step tasks that previously required procurement, quality, and maintenance teams to work across separate systems complete through a single orchestrated workflow.

Used in: Supply exception response · Predictive maintenance · Defect routing

IBM

IBM watsonx.ai

Defect classification, NPI document generation, supplier risk scoring, and production anomaly detection. Models are tuned for manufacturing accuracy requirements and run inside your environment against your production and supplier data.

Used in: Defect classification · NPI documentation · Supplier risk scoring

IBM

IBM Operational Decision Manager (ODM)

Production routing rules, quality hold thresholds, supplier escalation criteria, and procurement approval logic run as executable business rules. Quality and operations teams control the rules directly. Every decision is traceable for ISO and regulatory audits.

Used in: Quality thresholds · Supplier escalation · Procurement rules

IBM

IBM Blueworks Live

Process mapping and documentation platform for capturing, standardizing, and improving manufacturing workflows. Gives operations and quality teams a single source of truth for how processes should run before automation is designed and built on top of them.

Used in: Process documentation · SOPs · Continuous improvement programs

How We Work

The CLARITY Methodology

Every engagement starts with the process. Manufacturing organizations that close operational gaps consistently baselined the workflow before automating it.

Align on Outcomes

Define throughput targets, quality KPIs, supplier response time goals, and what "done" means for operations leadership before any tool is selected.

Baseline the Process

IBM Process Mining reads your ERP and MES event logs and shows the workflow as it actually runs. Idle time between production steps, rework loops, and supply exception response patterns are all visible before any automation decision is made.

Design the Solution

Determine where IBM BAW handles workflow orchestration, where ODM enforces quality and procurement rules, and where watsonx.ai classifies defects and scores supplier risk. The right architecture comes from the data.

Deliver in Short Cycles

Build and validate with real production data in bounded sprints. KPIs are instrumented from day one so throughput and quality improvements are measurable at every milestone.

Prove and Scale

Every engagement closes with an executive outcome review. Baseline vs. realized results. The proof pack your COO needs to fund the next phase, roadmap already scoped.

Proven Results

Real outcomes from manufacturing and operations engagements

We measure success by KPI movement and executive validation. The engagement closes when outcomes are proven.

Primanti Brothers · Back-Office Reporting Automation

2,000

Manual hours eliminated annually

$84K

Annual cost savings

3 mos

Time to full ROI

Eight regional managers each spent 45 minutes per day generating daily sales and labor reports across 38 locations. The IBM RPA bot completes the same task in 3 minutes. Salient Process implemented the solution in two weeks. Three months later it had paid for itself. Regional managers moved from manual data entry to analysis, planning, and time on the floor.

"You only have so much time every day before you start running the restaurant. We wanted to take the busy work out of the process to free up time for thought and planning."

Caitlin Stritmatter · Director of Financial Planning & Analysis, Primanti Brothers

IBM BAW

Reporting Automation

2-Week Implementation

Brownells · Regulatory Rules Engine and Order Processing

300%

Regulated item throughput increase

200%

Reduction in customer wait times

1M+

Orders per year through the rules engine

Brownells processes over 1 million orders per year in one of the most regulated industries in the US.  Every order touches firearms regulations that vary by state and change frequently. IBM ODM runs every regulatory item through a rules engine at the point of order. Throughput increased 300%. Customer wait times dropped 200%. Business users now update rules directly without developer involvement.

"Business rules are ultimately how we differentiate ourselves from competitors. ODM is a clearinghouse of sorts, processing every regulatory item through the company's rules engine."

Curt Graff  ·  Director of Technology, Brownells

IBM ODM

Business Rules

Order Processing Automation

How to Engage

Two ways to start your manufacturing process program

Every path produces an executive-validated outcome. The engagement closes when results are proven.

4-6 Weeks

Proof of Value Lab

Measurable improvement on a bounded, real workflow with instrumented KPIs from day one. Fast enough to build internal momentum before committing to full scale. Structured enough to become the production system.

2-3 Weeks

Opportunity Lab

Map your quality, supply chain, procurement, or production workflows with IBM Process Mining. Identify where throughput, cost, and compliance risk are concentrated. Deliver a prioritized roadmap with ROI ranges and a 90-day plan your operations team can execute.

Our Packages

Get StartedT

Request a Manufacturing Process Assessment

Two hours. You leave with a mapped workflow, a prioritized roadmap, and a clear picture of where throughput, quality, and supplier risk are concentrated in your current operations.

Resource Download

Manufacturing Operations Playbook

The workflow map, IBM technology guide, quality and supply chain governance framework, and ROI model Salient uses to scope manufacturing automation engagements.