We are excited to release the first of many In-person interview episodes filmed at OPEX, the 6th World Annual Operational Excellence & Business Transformation Summit in Orlando, Florida, last week!
During Opex, Host Jimmy A. Hewitt had the amazing opportunity to sit down with Ryan Roberts, VP of Continuous Improvement at Air Methods, to discuss establishing effective Continuous Improvement projects within organizations. Tune in to hear Ryan’s story on how he got into the continuous improvement space, how process improvement fits in the world of health care, and more!
Watch Episode 15 interview now!
Follow along with the episode now!
A lot of deep, clinical trauma expertise
You are either born with the mindset or can learn (through teaching, coaching, and development) the mindset
Black Belt Six Sigma Certification
Attained the role because Roberts knew how to communicate with people, collaborate, be flexible, adapt
Understood both Lean Six Sigma AND change management
Assisting operations with the Billing Center continuous improvements currently Process mapping
Holding workshops to dig into front-end processes and understand where Air Methods can automate to make processes better
Wanting to use the people they have. Not more people, not less people. It is not black and white
People can agilely move to positions that are better suited for themselves and the processes
“How do I make this process better?”
End result: improves your life and job
Need a willing subject, executive support, leadership alignment
A “First Who, then What” space:
Assignment: Ambulatory, outpatient clinics (Oncology, Orthopedics, Allergy, Primary Care, etc.)
Task: improve patient experience. Meet KPIs
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