Brownells deployed IBM Operational Decision Manager to Automate Business Rules and Improve Customer Service

Brownells deployed IBM Operational Decision Manager to Automate Business Rules and Improve Customer Service

Brownells INC. needed the ability to quickly adapt to the firearms industry’s stringent and dynamic regulations and rising customer expectations for e-commerce convenience.  IBM Business Partner Salient Process deployed IBM Operational Decision Manager software to optimize business rules management, processing every regulation that could affect the buying experience through the company’s rules engine.

Download the case study to find out how this increased the regulated items throughput by 300%.