Discover the remarkable journey of FCT, Canada’s title insurance leader, as they harnessed the IBM Cloud Pak for Business Automation solution to transform their operations. FCT faced complex challenges in delivering a seamless customer experience while adapting to evolving needs and customer expectations. Their journey led them to select key components from the IBM Cloud Pak suite and collaborate with Salient Process, a global Hyperautomation services provider and an IBM Business Partner.
In a matter of months, this partnership delivered a successful proof of concept, streamlined processes, and introduced an innovative “dual-flow” approach to handling inquiries. Salient Process’s pivotal role led to remarkable results.
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