Financial Services

Your teams aren't slow. Your processes are costing you.

We baseline the workflow before any tool is selected, automate where the data says it matters, and close every engagement with results your CFO and risk committee both validate.

13+

Years IBM Gold Partner

600+

Successful Projects

$200M+

Client Results Delivered

Trusted by the world’s leading companies

Auditability at Every Decision Step

Every AI decision in a regulated workflow needs a documented reason, a human oversight path, and a retrievable audit log. IBM watsonx.governance provides this as part of the deployment.

Public Metrics Create Ongoing Accountability

Fair lending rules apply to AI. Models that drift after deployment create UDAAP and ECOA exposure. Continuous monitoring is now a regulatory expectation. FINRA and the OCC treat it as a supervisory requirement, not advisory guidance.

Life Sciences Audit Trails Require Workflow Governance

We define where AI belongs in the process before deployment, embed human-in-loop controls at decision gates, and deliver the governance documentation your risk committee needs to approve the build.

2026 Regulatory Pressure

Regulators now expect AI decisions to be auditable. Most financial AI deployments can't prove it.

FINRA’s 2026 Regulatory Oversight Report flags AI agents acting without human validation, multi-step reasoning that can’t be traced, and scope creep beyond intended authority as top supervisory concerns for member firms.

If you're deploying AI in loan decisioning, AML screening, fraud detection, or client onboarding, regulators expect a documented audit trail at every decision point. Governance bolted on after deployment won't pass a regulatory review. It needs to be designed in before the first model runs.

FINRA 2026 AI Oversight

OCC Model Risk Guidance

CFPB UDAAP & Fair Lending

AML / BSA Auditability

What We Deliver

Processes we've automated in financial services

Delivered engagements. Production environments. Outcomes measured against a baselined process.

Loan Origination and Decisioning

We map the origination workflow from application to decision and identify where manual handoffs are killing cycle time. Document ingestion, credit data retrieval, compliance checking, and routing are automated. Clean applications move through without a human touch. Complex cases arrive at the reviewer with a structured decision package already prepared.

70%+ of clean applications reach a decision without manual touch

IBM BAW

watsonx.ai

IBM Process Mining

IBM ODM

KYC and AML Screening Automation

Watchlist screening, risk scoring, document verification, and case creation run inside a single governed BAW workflow. Compliance teams work exceptions only. Every decision is logged with a reason code and a retrievable audit trail built for regulatory review.

70%+ reduction in manual screening time

IBM BAW

watsonx Orchestrate

watsonx.governance

Guardium

Invoice and AP Automation

AI reads invoices from any channel, extracts and validates against PO data, routes exceptions for review, and posts clean invoices automatically. Manual processing costs drop. Early payment discounts get captured instead of missed.

60–80% straight-through processing for clean invoices

watsonx.ai

watsonx Orchestrate

IBM BAW

Regulatory Reporting and Controls

We baseline the reporting workflow, identify where data collection and validation are manual, and automate the pipeline with embedded controls. Reports arrive accurate. Evidence collection for audits runs without analyst involvement.

50%+ reduction in reporting cycle time

IBM BAW

IBM ODM

OpenPages

watsonx.governance

IBM Technology for Financial Services

The tools we deploy in your environment

13-year IBM Gold Partner. 2025 IBM AI for Business Award Winner. Every tool below has been deployed in production financial services environments.

IBM

IBM Business Automation Workflow (BAW)

The orchestration backbone for loan origination, KYC, payment authorization, and compliance workflows. Handles complex multi-party processes with full auditability and change control designed for regulated environments.

IBM

IBM Process Mining

Reads event logs from your core banking, lending, and ERP systems to show exactly where cycle time is lost and which bottlenecks manual mapping never finds. The baseline that makes ROI measurable before you commit budget.

IBM

IBM Operational Decision Manager (ODM)

Credit policies, compliance rules, eligibility criteria, and exception logic run as executable decision rules. Business users update rules without touching code. Every decision is traceable and retrievable for audit.

IBM

IBM watsonx.ai

Document intelligence for contract extraction, credit memo summarization, and inquiry classification. Models are selected and tuned for your data, latency, and accuracy requirements. Financial data stays in your environment.

IBM

IBM watsonx.governance

Bias detection, model drift alerts, explainability logging, and automated compliance documentation. Produces the governance package your risk committee needs before approving any AI build.

IBM

IBM Guardium

Data security and activity monitoring for sensitive financial data across databases, warehouses, and cloud environments. Provides the data lineage and access audit trail required for SOX, GLBA, and PCI compliance.

How We Work

The CLARITY Methodology

Every engagement starts with the process. Evidence first, technology second.

Align on Outcomes

Define claims cycle time targets, adjuster throughput goals, and compliance requirements before any technology decision is made.

Baseline the Process

Define claims cycle time targets, adjuster throughput goals, and compliance requirements before any technology decision is made.

Design the Solution

Define claims cycle time targets, adjuster throughput goals, and compliance requirements before any technology decision is made.

Deliver in Short Cycles

Define claims cycle time targets, adjuster throughput goals, and compliance requirements before any technology decision is made.

Prove and Scale

Define claims cycle time targets, adjuster throughput goals, and compliance requirements before any technology decision is made.

Proof Point — Mortgage Refi Origination

Large U.S. Mortgage Lender

55%

Reduction in time to close

30%

Capacity increase

60%

Cost reduction per loan

5 wks

Avg processing time eliminated

"By investing in automation, we're putting our own employees in a stronger position to find new opportunities to serve our customers better. Through our work with IBM and Salient, we're building a foundation for delivering ever-improving customer experiences."

Sam Ishak · Chief Information Officer, FCT

Proven Results

Real outcomes from financial services engagements

We measure success by KPI movement and executive validation, not project completion.

Title Insurance — FCT, Canada's Leading Provider

stp

Straight-through processing achieved

50%

Dev time savings with ODM

IBM CP4BA

Full platform deployment

FCT’s business rules were buried in code. Every policy change required a developer. IBM ODM moved rule ownership to the business team directly. CP4BA delivered straight-through processing across title insurance workflows, cutting development time in half and giving FCT’s CIO a foundation for continuous operational improvement without ongoing dev dependency.

IBM CP4BA

IBM ODM

IBM BAW

Straight-Through Processing

Mortgage Refi Origination — Large U.S. Lender

55%

Faster time to close

60%

Cost reduction

Process Mining identified the manual steps responsible for the majority of idle time in origination. IBM BAW automated the workflow. Capacity increased 30% without adding headcount.

IBM BAW

IBM Process Mining

CLARITY Methodology

Payment Authorization — Long-Term Disability Insurer

80%

Cycle time improvement

1,000+

Authorizations per week

Manual payment updates took weeks with no tracking and high error risk. IBM BAW and ODM automated intake, validation, and routing. Agents moved from multiple disconnected systems to a single portal. Processing time dropped by five weeks on average.

IBM BAW

IBM ODM

Process Automation

How to Engage

Two entry points into your financial services process program

Every path produces an executive-validated outcome your leadership can fund again.

4-6 Weeks

Proof of Value Lab

Measurable improvement on a bounded, real workflow with instrumented KPIs from day one. Fast enough to build internal momentum before committing to full scale. Structured enough to become the production system.

2-3 Weeks

Opportunity Lab

Map 6–10 financial workflows with IBM Process Mining, identify where cycle time and cost are trapped, and deliver an executive-ready roadmap with ROI ranges and a 90-day plan.