Benefits of Business Process Management

Benefits of Business Process Management

Published By : salientprocess September 29, 2023
Benefits of business process management

Every company is made up of various processes across departments, from human resources to finance to content management. In many organizations, vital processes are inefficient and rife with errors, which impacts areas like revenue, customer experience, and performance. By using strategies to rework and reorganize said processes, companies can achieve the outcomes they envisioned from the start.

That’s where business process management (BPM) comes into play. Learn more about this strategy below to see how you can apply it to your company’s processes and where it can make a difference.

What Is Business Process Management?

Business process management helps companies establish and improve their business workflows. With a broader scope than other process management strategies, such as project management, BPM focuses on the entire organization or department in an end-to-end process with steps that can be repeated.

An example of BPM is creating a template for employee time off requests and process for submission and approval or denial — this would be repeated endless times after implementation and focuses on a vital process that affects the entire company.

BPM is an approach you can customize to your company to achieve results like increased employee productivity, more satisfied clients or customers, and more revenue. With BPM and its related methods, you can manage your entire organization more effectively and intuitively.

The Lifecycle of Business Process Management

BPM helps organizations achieve big-picture goals through a series of steps, which generally include:

  1. Planning: First, the team must identify the goal of the process. For example, the process might center around improving claims management or account openings. This step involves mapping out milestones that will happen throughout the BPM plan. Once the process and milestones are identified, the team can delegate specific tasks to team members to create the overall workflow.
  2. Modeling: Now, the team can create a visual model of their process, which is simple with BPM software. This design can depict timelines and other components that are part of the process.
  3. Testing and implementing: With the visual model in hand, the team can test the process with a small group, which can give feedback. After adjusting the process according to the feedback, the team can launch the process to a bigger group, such as their department.
  4. Monitoring: When the team has launched the process, they can monitor it and make any necessary improvements.
  5. Optimizing: Finally, the team can continuously optimize the process to help improve overall business activity.

The business process management lifecycle requires proper collaboration — be sure to work closely with your team and address communication issues accordingly.

Top benefits of business process management

Top Benefits of Business Process Management

The many benefits of BPM can help you meet your business objectives:

1. Offers a Structured Process

When teams within a business use different approaches to achieve similar results, disorganization occurs. It can be more difficult to follow security and quality guidelines, which results in less accountability and management.

In comparison, BPM supplies a clear-cut, streamlined process that increases standardization across the board. Every step is clearly defined and outlined, allowing team members to know their roles and managers to guide their teams through the process.

2. Creates Opportunity for Business Workflow Automation

Once you implement and optimize a process through BPM, you can usually automate it successfully.

For example, you might create a process for customer inquiries based on their method of contact. If a customer fills out a contact form on your website, you could include an automated step that signals a salesperson to get back to them. Then, your sales team won’t have to go through the customer inquiries themselves.

Thanks to automation, you can implement highly efficient processes throughout your company, which helps your employees build more productive workflows and achieve faster results.

3. Increases Customer and Client Satisfaction

One of the main goals of your business is to ensure customer and client satisfaction. When your patrons are happy with your products or services, they become loyal to your brand and share their positive experiences with others, which helps you widen your reach.

BPM can help you optimize processes that directly impact your customers and clients. For example, managing your accounts payable process without BPM could lead to inconsistencies and confusion that lead to past-due accounts and other consequences that impact both your business and your patrons. In comparison, formatting that process using BPM helps you ensure every step of the process is clear and easy to understand.

Ultimately, incorporating BPM as a strategy can ensure businesses have structured processes they can rely on to improve the customer experience. Plus, certain BPM steps are generally easy to automate, so companies can streamline operations even further.

How to Use Business Process Management

BPM can apply to many broad processes in organizations, such as customer service, which we discussed above briefly. Here are a few other examples of BPM use cases:

  • Human resources: BPM is a helpful tool for document management, which can be a significant task to manage in human resources (HR) departments. By employing BPM here, teams can set up streamlined processes for approving timesheets, organizing employee training and onboarding, and processing terminations.
  • Finance and accounting: One example of using BPM for finance-related tasks is creating a model to keep track of order invoices. Other use cases might include establishing a workflow for calculating and reporting company taxes or creating a template that streamlines budget allocations.
  • Legal: BPM can help legal departments in highly regulated companies stay updated on relevant legislation and guidelines, ensuring compliance. As laws are always changing, BPM can be a go-to strategy for legal departments to adjust practices when legally necessary. An example could be using BPM to adjust the company’s approach to customer data use per a data protection law.

BPM has numerous applications that range across company departments. Whether your order fulfillment department needs a better way to organize and advertise special offers or your content management employees want to better manage content rights processes, BPM can be a highly efficient and practical way to achieve results. Altogether, how you apply BPM to your business depends on your goals and current processes.

Salient Process is your business process management solution

Salient Process Is Your Business Process Management Solution

While BPM is possible through manual means, using business process management software can make the strategy even more impactful. Salient Process offers numerous business automation solutions that can take your organization’s process to the next level. Since 2011, we’ve helped businesses just like yours use Digital Business Automation to perform and grow more successfully.

Interested in what BPM software can do for your company? Learn more about how we can support your business goals through automation by getting in touch with an advisor today.