Elevations Credit Union Achieves Process Excellence

Elevations Credit Union Achieves Process Excellence

To better serve its members, Elevations Credit Union sought a tool to support its mission of becoming a process-driven organization by identifying, documenting and reusing its processes. Elevations used the IBM® Blueworks Live™ cloud-based offering to document and link processes, thus gaining a more comprehensive understanding of its interdependent procedures.

Using the Blueworks Live offering, the organization reduced the average time to fund a home equity loan by 52 percent and increased the number of loans handled per underwriter by 300 percent.