Following episode 4, “What do I automate next?” Host Jimmy Hewitt has put together an episode that will help you learn some of the most important standards, notions, and frameworks within the world of hyperautomation.
Additionally, you will hear about several prominent industry organizations and guilds that prove most useful in nurturing our hyperautomation journeys. Our host, Jimmy Hewitt, will walk through the Who, What, and Why of each standard, notation, and framework revealed in this episode. As a reminder, the technical components discussed will apply to all viewers ranging from experienced to newer in the hyperautomation and business architecture space.
Graphical representation, a modeling notation, a collection of symbols that can rapidly convey meaning (specifically about business process)
The de facto standard for business process diagrams
Original version: BPMN 1.0
Developed by the Business Process Management Initiative (BPMI) in 2004
BPMI merged with the Object Management Group (OMG) in 2005
Most current version: BPMN 2.0
Why BPMN matters:
1. Rapid information sharing: pertaining to business processes
Normal communication (describing using sentences/paragraphs): doesn’t allow for rapid communication of ideas, as the viewer must read every word to see and understand the full picture
Visuals: allows for much more rapid and efficient information dissemination when compared to using our words
Creating a key or legend will help your viewer understand the visual better = BPMN
Examples: A sheet of music enables someone with a bit of training to play a song
BPMN Process Map:allows someone with a bit of training to understand a business process and a wealth of data and metadata about it just by looking at it
Common elements of BPMN Process Flow: each element has a specific symbol
Events = Circles
Start and stop of process
Activities = Rectangles
Happen in between events
Gateways = Diamonds
Decisions, diverges, and converges along the process
Very Specific BPMN examples: rarely used
Transaction = Double-lined rectangle
2. Interoperability: between process mapping, process mining, and workflow execution tools (software like BPM)
Without the BPMN standard, it would be nearly impossible to compare the results of a process mining exercise with the results of a process mapping exercise
However, because both capabilities use BPME standard notation, you can compare you process map with your mined process data
NOTE: a process map is only as good as the information collected during a process mapping workshop or interview
A process map only represents what a person intimately close with the process tells you about it
Often time the resulting process map is not so much a reflection of the business process itself, but rather a reflection of that person’s understanding of the business process
Not perfect, but best we can do up until process mining came around
Rather than interviewing people who are close to a given business process, modeling their understanding of it, process mining involves the ingestion of your systems log data (including a case ID number, an activity name, and at least one timestamp)
Process mining will create one of many visual representations of this systems log data from your ERP (Enterprise Resource Planning) or CRM (Customer Relationship Management)
One of these visualizations is a BPMN diagram
Mining is different than mapping because of the data source!
Mining: deriving process information from a system
Can pick up on more accurate process details
Mapping: deriving process information from a human
How do you normalize your ERP log data with what a process owner’s understanding of that process is?
BPMN!
Reach out to Salient and Jimmy Hewitt where we will show you how to use BPMN to compare a process map with a process mining output
Workflow:
Rather than creating a workflow application from scratch, all you have to do is import your BPME file
How: if you create a business process map or model in BPME notation in a proper process mapping platform (Blueworks Live), then you’re able to simply export that “.bpm” file out of your process mapping platform and import it directly into your process management and execution platform
American Productivity and Quality Center’s (APQC’s) Framework:
APQC:
Founded in 1977
150,000 members across 1,000 organizations (Adidas, Zappos, etc.) and 45 different industries
World’s foremost authority on business benchmarking process and performance improvement thanks to their process classification framework (APQC’s PCF)
PCF: two forms
Generic (cross-industry) form: contains 13 categories of processes across an entire organization
Examples:
“Market and sell products and services”: APQC #3.0
“Manage information technology (IT)”: APQC #8.0
“Manage Financial resources”: APQC #9.0
Industry specific form: much more specific
Example:
“Entering employee time worked into a payroll system”: APQC #9.5.2.1
Once your business and its procedural architecture has been mapped out within the APQC framework, you can benchmark your business performance with other companies to see where you stand and to see where you could improve modeling your business
Important in the hyperautomation community because it accommodates a holistic approach, not a siloed one
Overview:
Business Process Model and Notation (BPMN): modeling notation, a collection of symbols that can rapidly convey meaning about business process
Enables both rapid and detailed information sharing about a business
Key to interoperability between process mapping, mining, and workflow
American Productivity and Quality Center (APQC): world’s foremost authority on business benchmarking process and performance improvement
Process Classification Framework (PCF) accommodates a holistic approach, rather than a siloed one, for business benchmarking within the hyperautomation community
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Events = Circles
NOTE: a process map is only as good as the information collected during a process mapping workshop or interview
Not perfect, but best we can do up until process mining came around
Rather than creating a workflow application from scratch, all you have to do is import your BPME file
