Now that we have defined and dissected what hyperautomation is, let’s take a step back in time to as early as 1920 to understand how all seven hyperautomation capabilities came to be.
During this episode,o. you will learn about the history of the seven distinct hyperautomation capabilities. Specifically, you will hear how Process Mapping, Process Mining,Task Automation,Capture,Workflow,Content, and Decision Automation capabilities originated. From parenting twelve children to defining process mapping, saving man-hours on Wall Street to the start of Robotic Process Automation, scanning a simple picture of your child to the creation of Optical Character Recognition, and much more, each automation capability has its own story of how it came to be. Not only will you get a glimpse into the history of the hyperautomation capabilities, but you will also listen to a bonus section that travels back to the very beginning of hyperautomation, nearly 2 million years ag
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The History of each Hyperautomation Capability:
1. Process Mapping
The early 1920s:
Process mapping was introduced into the Industrial Engineering curriculum.
Made cross over from pureplay engineering over to the business side with Procter & Gamble, applying Frank’s concepts to a program they called “The Deliberate Methods Change Program”
1921: Created the same year Babe Ruth achieved the homerun record
Most challenges have been addressed today by combining mining with mapping to create the most accurate possible view of business processes and business architecture
3. Task Automation: RPA (Robotic Process Automation)
Wall Street: to make the most informed trades and financial models, the late 80s/early 90s bankers would subscribe to a financial data company (ex: Thomson Reuters) that would serve up finance data on virtually anything that could be bought and sold.
Consuming this financial data from the banker’s perspective was done on something similar to a web browser
Bankers would look over endless data tables, find the data they need, and manually key this data into their financial models to make a trade
Realized they were going to the same place, to get the same data continuously so they made lines of code to consolidate all the data into one table and screen scrape/data scraping on the UI level of the finance page
Saved bankers a significant amount of time every morning on data prep
Excel version 5: included Visual Basic for Applications (VBA)
VBA: automated a series of repeatable tasks that happen in Excel based on predetermined triggers
Macro based technology went beyond screen scraping
The intent of this technology has stayed the same for over 30 years
4. Capture: Intelligent OCR (Optical Character Recognition)
Goes back 200 years
Russell Kirsch (and team): built the first image scanner called a “drum scanner”
Drum scanner: Combined technologies from the telegraph and telephones and photographs
Took the first-ever digital scan by digitizing a photograph of Kirsch’s son Walden from 1957
Kicked off the next century of capture
The 1960s: The First modern fax machine was invented which led to The 1970s: Creating the High-resolution flatbed scanner
5. Workflow: Business Process Management (BPM)
Office productivity spiked with the scanners and fax machines
How can we continue to digitize how work gets done?
1985: Smith combined various emerging technologies like the scanner for input, laserdiscs for storage, network for connectivity, and a bit of his own proprietary technology to create FileNet Distributed Operating System (FDOS)
The first operating system that included a workflow scripting system
1990s: FDOS was improved upon and eventually renamed Workflow Business System
After acquisitions, turned into a product called Visual Workflow
Featured the work workflow graphical user interface
Ted Smith and FileNet (later acquired by IBM) commercialized the idea of pushing work to users based on an originating business event (Ex: scanning a paper application form)
6. Content: Enterprise Content Management (ECM)
Solves another problem created by capture…. What do we do with all these paperless documents? How do we store, manage, and secure them?
Predates worldwide web, public internet, and the original internet (1983)
Champaign, Urbana, Illinois, and the university’s computer back education research lab
A group of researchers started a project and then called the company Plato Notes
Plato Notes: created first of a kind email, phonebook, and document database platform
The Business Rules Manifesto: Written by The Business Rules Group
Founded in 1980s
Defined and refined statements and supporting standards about the nature and structure of business rules
Includes 20 years of thought, leadership, and practical experience
Has been translated into 12+ languages
Still references as an authoritative source of guidance on modern-day business rules projects
Software: ILOG (Intelligent Software)
Founded in Paris, France in 1987
IBM acquired in 2008
The essence of Automation:
Technology, digital or physical
Anything that makes our office life easier
2000 years ago: Created aqueducts to automate carrying water to the city
2 million years ago: Created the stone axe
Things don’t change that much! Half of these technologies were designed to create a paperless office. That was 40 years ago! And then again, things do change. Learning about the history of hyperautomation has shown how far we have come. It shows how much easier it is to get from having an idea to actual business value with how far each of these capabilities has come.
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