In 2022, digital transformations occurred globally in organizations and industries. These transformations included automating business processes and implementing digital business automation, resulting in growth. We saw advancements in technology such as artificial intelligence (AI) and machine learning, as well as increased focus on efficiency, cost savings, and improved data analysis. A more widespread use of automation was introduced in industries such as finance, healthcare, retail, and logistics.
Much like 2022, in 2023, the benefits and impact of hyperautomation on business success will be further emphasized. As technology improves and companies grow, hyperautomation is just starting to develop.
Discover the top five 2023 hyperautomation trends that we can expect to see this year.
In 2019, Gartner first coined the term “Hyperautomation” which is defined as:
“Hyperautomation is a business-driven, disciplined approach that organizations use to rapidly identify,
vet, and automate as many business and IT processes as possible.” Hyperautomation involves the
orchestrated use of multiple technologies, tools, or platforms, including Artificial Intelligence, Machine
Learning, Event Driven Architecture, Robotic Process Automation, Business Process Management, and
intelligent Business Process Management Suites, Integration Platforms as a Service, low-code no-code
tools, Packaged Software, and other types of decision, process, and task automation tools”.
In simpler terms, Hyperautomation is a unified approach that combines various tools to achieve a specific goal or outcome. Salient’s Founder and CEO, Brian French has created a 3-part series called “The Hyperautomation Loop” which provides a detailed understanding of hyperautomation and how it is implemented. Our podcast version is also available.
Hyperautomation is a driving force in the long-term success of organizations across industries. It is the future of business as it enhances employee capabilities and aligns with corporate strategies. We are excited to see how it can bring your company to the next level.
Hyperautomation is not only transforming industries and businesses as a whole, but it is also transforming the workforce within those entities. With the COVID-19 pandemic, many organizations were forced into digital transformations, utilizing Artificial Intelligence (AI) and automation to assist with or operate many business processes. However, a common misconception is that with the integration of this new technology, jobs would be replaced. This is not the case. Instead, hyperautomation and digital transformations allow employees to focus on higher-value work, rather than mundane tasks that often lead to a lack of employee satisfaction and productivity within organizations.
According to a Global Artificial Intelligence Study by PwC, AI is expected to lead to an estimated $15.7 trillion, or a 26% increase, in global GDP by 2030. Approximately 40% of that increase will be a result of improved productivity within organizations, and 60% of the growth will be due to consumption. The increase in productivity will allow companies to better use resources, transform business processes, and grow year over year. During the pandemic, many businesses found themselves a step behind, reacting to the situation at hand. It is now time to use AI and automation to complement employee capabilities and transform your business from reactive to proactive.
Robotic Process Automation (RPA) is an automation software designed to mimic repetitive tasks performed by humans. Robots (bots) are deployed in your local environment and interact with your organization’s digital systems and software. The bots take over mundane, predictable, and digital tasks, allowing your employees to focus on value-adding tasks that drive your primary business goals. The bots run automatically without the need for human interference, resulting in higher speeds and accuracy of tasks. RPA is one of the most common hyperautomation capabilities, gaining popularity as it enhances operational efficiency. Because the bots can be easily integrated into existing systems, organizations can scale their operations faster and more cost-effectively. The rising adoption of RPA has been particularly popular across industries such as finance, banking, insurance, and healthcare in recent years, but is expected to expand across additional industries and even small businesses. RPA’s accessibility at a relatively low cost allows smaller businesses with more conservative budgets to begin their hyperautomation journeys. The accessibility of RPA will be key in the widespread adoption of hyperautomation in 2023, regardless of industry or company size. Businesses don’t want to find themselves playing catch-up with competitors or losing their competitive advantage because they were reluctant to start their hyperautomation journey. RPA can be the first step!
Low-code, no-code (LC/NC) tools have gained popularity in recent years because they require little to no coding experience for implementation. LC/NC platforms are software programs that help automate an organization without the need for technical experts. As businesses need automated systems at an increasing rate, implementing a technical workforce to develop those systems can be time-consuming and resource-intensive. Business leaders interested in beginning their digital transformation can do so right away by using LC/NC tools. Not all companies have the means to hire a technical team to head their hyperautomation journey from the start, but LC/NC can enable you and your company to remain competitive in your industry. Contrary to popular belief, both tech and non-tech businesses and professionals with little to no technical experience can still integrate automation into their business and have a successful hyperautomation journey! Employees across your organization can master these simple tools and help transform your organization. Operational Decision Manager (ODM) is a part of the hyperautomation capabilities that is a combination of machine learning with business rules to guide organizations to apply the appropriate actions to take in a process. Business Rules are written in a Plain Language Syntax (No Hard Code), allowing non-programmers to understand exactly what the solution is doing. Learn more about our ODM solution and get started with your first LC/NC training today.
Automation tools have become essential, and in some ways, the standard, for serving customers and running efficient operations. The solution of a single business problem through automation is no longer enough and does not come close to the potential benefits of growing the use of automation. Companies are automating more and more processes to keep up with the trend. However, the impact of automation can be difficult to predict, putting the adoption of tools at risk of failure. Now, developing a well-planned, sustainable strategy for adopting these automation tools is key to successfully scaling automation. Process discovery, assessment frameworks, and other tools provide the insights to make informed decisions. Once a detailed understanding of the current state of processes is established, you should begin to form a backlog of potential automation opportunities and then organize and prioritize these opportunities. By doing so, it is possible to make well-informed decisions so that expected benefits are realized on time. These are the intentions behind hyperautomation, and following this practice will allow for consistent automation of one process after the next.
Salient’s tool, Automation Compass, is a comprehensive solution that guides companies in adopting automation in a sustainable manner. It helps identify areas where automation can have the greatest impact and navigate the journey to implementation. By using Automation Compass, companies can effectively evaluate the potential benefits of process improvement and automation initiatives and make informed decisions. Learn more about how Automation Compass can help your business adopt automation sustainably.
Hyperautomation is not just about automating processes and increasing efficiency, it also has a direct impact on the people involved in those processes. By eliminating the tedious, repetitive and labor-intensive tasks that drain mental focus, impact accuracy and hinder the use of employees, teams will be reinvigorated. This will lead to an improvement in employee productivity and satisfaction, as well as added time for employees to be more productive at work and focus on their personal lives. The automation of processes has many direct positive outcomes, like faster cycle times, improved accuracy, and increased productivity. In 2023, we anticipate that hyperautomation will not only increase business productivity but also improve the overall happiness and well-being of employees. With the use of hyperautomation, employees will no longer be burdened with mundane and repetitive tasks and will be free to focus on more valuable tasks that drive the company’s primary business goals. Hyperautomation will empower employees to be more creative, more productive, and more engaged in their work, resulting in a more positive and motivated workforce. It is important that organizations start to think about how they can use automation to improve the lives of their employees, not just to increase efficiency.
The age of digital transformation is underway, with the majority of business processes now done digitally. However, the transformation is far from complete. One thing is certain, with regard to digital transformation, automation is no longer a side project but a driving force behind it. As a result, Hyperautomation will soon become essential to businesses as it is all about scaling automation across the enterprise. With Hyperautomation, businesses can achieve greater efficiency by streamlining processes, reducing human error, and increasing productivity. It can lead to significant cost savings by reducing labor costs and improving operational efficiency. It can provide a competitive advantage by allowing businesses to respond quickly to market changes and customer needs, while improving the overall customer experience.
Hyperautomation also has a huge impact on the well-being of employees, the most important asset of any business. Automating repetitive and time-consuming tasks allows employees to focus on more strategic, creative, and customer-facing activities, which leads to increased job satisfaction and a sense of purpose, as well as improved employee engagement and retention. The work environment improves as automation reduces the stress and monotony associated with manual, repetitive tasks. Hyperautomation helps employees improve their skills as automation helps them learn new skills and improve their knowledge, making them more valuable in the job market. To fully realize these strategic, financial, and technical benefits, automation projects on the side are no longer a sufficient approach. Hyperautomation is becoming the necessary approach, as it emphasizes creating synergy between tools and establishing a well-evaluated plan to implement and grow the use of intelligent automation.
At Salient Process, we understand that embarking on a digital transformation journey can be a daunting task, filled with challenges and obstacles. But we also know that the right partner can make all the difference. That’s why we’re here to help. Our North Star methodology is designed to align your organization’s process outcomes with your goals, and our team of experts will work closely with you to understand your unique needs and develop a customized roadmap for success. With our expertise in hyperautomation, we know how to leverage the power of automation to drive efficiency, reduce costs, and give you a competitive edge. Whether you’re just starting your digital transformation journey or looking to take it to the next level, Salient Process is the partner you can trust to help you navigate the challenges and achieve real results. Don’t let the obstacles of digital transformation hold you back. Partner with us today and start seeing the benefits of hyperautomation in your organization.
Unlock the full potential of your company’s operations with Salient Process. If you haven’t Wherever you are in your digital transformation journey, you can expect to experience operational excellence like never before and see the results for yourself.
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